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FAQs
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What is DPC?Direct Primary Care (DPC) is an innovative alternative payment model that improves access to healthcare with a flat, affordable membership fee. No fee-for-service payments. No third-party billing. The DPC model allows us to prioritize the relationship with our patients by practicing whole-person care. DPC also allows patients to have extraordinary access to their physician that includes after-hours calls and texts. DPC is embraced by health policy makers on the left and right as a model that results in satisfied patients and doctors. Here's a video that provides a quick explanation to what DPC is:
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Does Zamzam Wellness accept health insurance?No, we do not accept health insurance. We employ the Direct Primary Care model using a flat, monthly membership fee. You may use your insurance for pharmacy, labs, imaging, etc., but our self-pay rates may make your care even more affordable.
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Do I need health insurance?We do recommend carrying health insurance to cover hospitalizations, surgeries, and other care that is not included in the membership fee. Zamzam Wellness is not an insurance plan and does not replace health insurance.
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Can I cancel at any time?There are no commitments, and you may cancel at any time. We do not want you to have to stay with us if you don’t like it. However, if you choose to join again, there is a $300 re-enrollment fee per member and you may be placed on a wait-list.
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What if I need labs or imaging?Basic labs and imaging can be completed at lower negotiated cash rates through our partnerships. Members may also elect to use their insurance for coverage. We currently use Quest Labs and SimonMed Imaging.
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Can I contact my doctor after hours?Yes. We understand that illness doesn’t always respect usual business hours. Therefore, as a member of Zamzam Wellness, you will be given access to Dr. DiLorenzo through a secure app for urgent concerns that come up unexpectedly after hours.
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What if I'm still not sure about joining?We know that memberships can be big decisions! Feel free to set up a virtual meet-and-greet with Dr. DiLorenzo.
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My DPC doctor referred me for a specific procedure.We are accepting referrals for certain newborn and women's health procedures. Please give our office a call regarding pricing and consultation!
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