Question 1

What is DPC?

Accepted Answer

Direct Primary Care (DPC) is membership based model of healthcare (like a gym membership for your doctor's office).

Here's a video that provides a quick explanation to what DPC is:

Question 2

Does Zamzam Wellness accept health insurance?

Accepted Answer

No, we do not bill health insurance.

We charge a flat monthly membership fee.

You may use your insurance for pharmacy, labs, imaging, etc., but our self-pay rates may make your care even more affordable.

Question 3

Do I need health insurance?

Accepted Answer

We do recommend carrying health insurance to cover hospitalizations, surgeries, and other care that is not included in the membership fee.

Zamzam Wellness is not an insurance plan and does not replace health insurance.

Question 4

Can I cancel at any time?

Accepted Answer

There are no commitments, and you may cancel at any time.  When you're ready to cancel please email us and allow 24hrs for your membership to be cancelled.

However, if you choose to join again, there is a $300 re-enrollment fee per member and you may be placed on a wait-list.

Question 5

What if I need labs or imaging?

Accepted Answer

Basic labs and imaging can be completed at lower negotiated cash rates through our partnerships. Members may also elect to use their insurance for coverage.

We currently use Quest Labs and SimonMed Imaging.

Question 6

Can I contact my doctor after hours?

Accepted Answer

Yes. We understand that illness doesn’t always respect usual business hours. Therefore, as a member of Zamzam Wellness, you will be given access to Dr. DiLorenzo through a secure app for urgent concerns that come up unexpectedly after hours.

Question 7

What if I'm still not sure about joining?

Accepted Answer

Feel free to set up a virtual meet-and-greet with Dr. DiLorenzo.

Question 8

My doctor referred me for a specific procedure.

Accepted Answer

We are accepting referrals for certain newborn and women's health procedures. Please give our office a call regarding pricing and consultation! 407-409-8807

Zamzam Wellness
Direct Primary Care

407-409-8807

FAQs